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Front Facing View Of The Medical Saunas Medical 7 Full Spectrum Infrared Sauna

Medical Saunas 6-Person Medical 7 Full Spectrum Infrared Indoor Dry Sauna

$13,439.00

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The Genesis of Medical Saunas

Unlike ordinary saunas, the Medical Sauna™ Series stands apart, meticulously designed by medical professionals. After scrutinizing various market offerings and finding them lacking in genuine health benefits, we collaborated with doctors, pain specialists, and cardiologists. Years of dedicated research culminated in a sauna that truly enhances your health by relieving pain, boosting cardiovascular health, strengthening your immune system, and detoxifying your body. Experience the pinnacle of therapeutic relaxation with the Medical Sauna™ Series.

Revolutionary Health Benefits Unveiled

Unlock the extraordinary potential of saunas with our unique Medical Sauna™. Crafted in consultation with top medical experts, our sauna delivers unparalleled health benefits, from pain relief and body detoxification to cardiovascular improvements and stress reduction. Each feature is purposefully selected for its medical efficacy, ensuring you receive the most comprehensive therapeutic experience.

Timeless Durability with Hemlock Construction

Many saunas on the market suffer from durability issues. Initially, they may perform well, but after a few months, they often start losing heat, a common problem for sauna owners. Durability is crucial because a good sauna should last over 10 years of continuous use. Why invest in a sauna that doesn't meet this standard?

Through extensive research, we've chosen natural hemlock for its exceptional medicinal and structural qualities. Hemlock hardens with age, making our saunas more durable over time. Additionally, its astringent properties help cleanse your skin, enhancing the detoxification benefits of Medical Saunas™. When you step into our hemlock saunas, you'll experience the invigorating natural wood aromas, leaving your skin feeling tightened and refreshed.

Medical Saunas give durable natural red cedar construction            medical sauna's 3 products based on documented research       Medical Saunas 3™: American-made, physician-endorsed saunas for optimal health.

Evidence-Based Excellence

At Home Gathering Collection we pride ourselves at partnering with Medical Saunas™ because they base their products on solid scientific research. Unlike competitors who rely on unsubstantiated claims, we ensure that all stated benefits are backed by documented studies. This commitment to authenticity guarantees that you receive a product that genuinely enhances your health, supported by credible research.

Uncompromising Quality Control

These saunas are meticulously designed, developed, and hand-assembled in the USA, ensuring unparalleled quality. By eliminating middlemen, complete control is maintained over the production process, delivering a flawless product directly from our Los Angeles factory to you. Invest in a Medical Sauna™ with confidence, knowing you are receiving the highest standard of craftsmanship and health benefits.

Superior Heating Efficiency With Rapid Internal Heating System

A crucial feature to consider in a sauna is its heating efficiency. Many saunas, as illustrated, only heat parts of your body and can take up to an hour to fully heat up. This reduces your time spent inside the sauna, leading to diminished healing and relaxation benefits, as well as higher energy bills, costing you more for less. That’s why Home Gathering Collection offers Medical Saunas™ equipped with the Rapid Internal Heating System™. This innovative system allows Medical Saunas™ to fully heat in just 40 minutes, unlike the average sauna that requires 90 minutes to 2 hours. This advanced heating system outperforms competitors, reaching the ideal temperature faster, ensuring you can use your sauna precisely when you need it.

Benefits of the Rapid Internal Heating System

An exceptional benefit of our Rapid Internal Heating System™ is its ability to significantly enhance endurance and fortify the immune system. Unlike other saunas that take 10-15 minutes to induce sweating, our sauna initiates sweating almost immediately. This rapid heating simulates the effects of a vigorous workout by quickly raising your internal body temperature. As a result, it not only boosts heat tolerance, leading to better athletic performance, but also stimulates the immune system, making it more effective at combating infections and diseases.

Regular use of our sauna actively improves your ability to withstand greater heat, leading to superior performance in the gym, on the trail, or in the field. A common issue among sauna users is the desire for a quick recovery, which many other saunas fail to provide due to inefficient heating systems. Our Rapid Internal Heating System™ meets the needs of both average users and intense athletes. It rapidly heats the Medical Sauna™ and your body, promoting faster blood flow to tired and strained muscles. This acceleration aids in quicker recovery and deeper relaxation. Our meticulously engineered heating system ensures your body feels completely at ease, leaving you thoroughly rejuvenated and renewed.

Optimal Hot/Cold Therapy

Harness the full benefits of hot/cold therapy with our efficient heating technology. Medical Sauna™ is designed to deliver rapid and effective heat, enabling you to achieve the perfect balance of muscle relaxation and flexibility. Embrace the superior health benefits of our state-of-the-art hot/cold therapy system.

Comprehensive Detoxification

While many saunas claim to eliminate certain toxins, they often overlook the most harmful ones. Regular use of a Medical Sauna™ effectively targets and eliminates dangerous toxins and impurities from your body. These toxins, commonly found in everyday substances such as BPA in household plastics, toxic heavy metals, phthalates in fast foods, and nicotine, pose significant health risks. Medical Saunas™ stand out as leaders in detoxification, ensuring thorough removal of these substances. By adhering to The Detox Routine™ and regularly using a Medical Sauna™, you can consistently open your pores, expel harmful toxins, and experience renewed energy and purification.

Consistent Comfort with Insulated Airflow

Say goodbye to temperature fluctuations with our expertly designed Insulated Airflow System. The insulation of a sauna is crucial as it ensures a stable internal temperature, which is equally important as the heating system itself. This innovation maintains a constant internal temperature, ensuring maximum health benefits and energy efficiency. This results in effortless temperature control and maximizes the health benefits derived from our Medical Sauna™.

Advanced 3D Heat Therapy

Exclusive to Medical Sauna™, our 3D Heat Therapy™ offers comprehensive therapeutic benefits. This cutting-edge technology penetrates deeply into your tissues, relieving muscle soreness, enhancing range of motion, and reducing pain. Rejuvenate your body from within with our unparalleled heat therapy.

Safe and Efficient Cool Down

Our Safe Cool Down System ensures your body transitions gradually after a sauna session, preventing health risks associated with sudden temperature changes. This thoughtful design promotes safe and effective cool down, protecting your well-being after every use.

Skin Rejuvenation and Cleansing

Only the heating technology in Medical Sauna™ can envelop your entire body, leaving your skin feeling rejuvenated and refreshed. This effect is achieved through the use of Natural Red Cedar wood and an advanced heating system, which together remove dead skin cells and open pores. The result is improved blood circulation near the skin's surface, promoting healing and revitalization. Just one session in a Medical Sauna™ can make your skin feel younger and renewed.

Medical Saunas™ go beyond mere relaxation, having been specifically designed to aid in healing. Developed with the expertise of numerous doctors and their combined 100+ years of experience, Medical Sauna™ offers numerous health benefits when used daily.

Experience Healing Luxury

More than just a tool for relaxation, Medical Sauna™ is a therapeutic haven designed by top medical professionals. With over 100 years of combined expertise, our team has engineered a product that delivers unmatched health benefits. Indulge in daily use and transform your well-being with the superior Medical Sauna™.

 

Benefits of Medical Sauna™


Product Specifications & Comparisons

custom1 spa custom2 spa custom3 spa custom4-5 spa custom6-9 spa
BUY NOW
 BUY NOW BUY NOW BUY NOW BUY NOW
Model: Medical 3™ Medical 4™ Medical 5™ Medical 6™ Medical 7Plus™
Capacity 1 person 2 people 3 People 4 People 4-6 People
Heaters 6 6 9 11 13
Hot/Cold
Cleansing System™		 ✔️ ✔️ ✔️ ✔️ ✔️
Detox Routine™ ✔️ ✔️ ✔️ ✔️ ✔️
Insulated Airflow
System™		 ✔️ ✔️ ✔️ ✔️ ✔️
3D Heat Therapy™ ✔️ ✔️ ✔️ ✔️ ✔️
Safe Cool Down
System™		 ✔️ ✔️ ✔️ ✔️ ✔️
Skin Rejuvenation
Cleansing System™		 ✔️ ✔️ ✔️ ✔️ ✔️
Natural Hemlock
Wooden Construction		 ✔️ ✔️ ✔️ ✔️ ✔️
Simple Touch LED
Control Panel™		 ✔️ ✔️ ✔️ ✔️ ✔️
Clasp-together Assembly ✔️ ✔️ ✔️ ✔️ ✔️
Roof Vent ✔️ ✔️ ✔️ ✔️ ✔️
Tempered Glass Door ✔️ ✔️ ✔️ ✔️ ✔️
Speaker System with
MP3 Connection		 ✔️ ✔️ ✔️ ✔️ ✔️
Rapid Internal
Heating System™		 ✔️ ✔️ ✔️ ✔️
Energy Efficient
Heating System™		 ✔️ ✔️ ✔️ ✔️
Full Spectrum Heaters™ ✔️ ✔️ ✔️ ✔️
Bluetooth Functionality ✔️ ✔️ ✔️ ✔️
Mood Lighting™ ✔️ ✔️ ✔️ ✔️
3D Surround Heat with
2 Front Heaters		   ✔️ ✔️ ✔️
Chromatic Therapy
System™		   ✔️ ✔️ ✔️
Deep Bench Seating for
Extra Comfort 		  ✔️ ✔️ ✔️
Interior Reading
Light System™		   ✔️ ✔️ ✔️
Silent Heating System™   ✔️ ✔️ ✔️
Long enough to lay down   ✔️ ✔️
Color Light Therapy to
naturally improve your skin		   ✔️ ✔️
Ultra Full Spectrum Heaters™
that heats up 2X Faster		 ✔️ ✔️
Extra-Energy Efficient:
15%Thicker Glass &
Wood Panels		 ✔️ ✔️
Built-in Backrest
for ease of use		 ✔️ ✔️
Audio Theater System™ ✔️
Omni-Directional Heating™ ✔️
Executive Corner Unit Design ✔️
Extra-Insulated
Airflow System™		 ✔️
Extra-Rapid Internal
Heating System™		 ✔️
Interior Dimensions
(WDH)		 (WDH):
36″ x 32″ x 66.5″		 (WDH):
44″ x 38″ x 69″		 (WDH):
57″ x 37″ x 69″		 (WDH):
67″ x 44″ x 69″		 (WDH):
62″ x 62″ x 69″
Exterior Dimensions
(WDH)		 (WDH):
39″ x 36″ x 73"		 (WDH):
48″ x 42″ x 75″		 (WDH):
63″ x 42″ x 75″		 (WDH):
71″ x 48″ x 77″		 (WDH):
66″ x 66″ x 77″
Operating Voltage 120V/15amp 120V/15amp 120V/30amp 120V/30amp 120V/30amp
Watts 1500W 1700W 2600W 3100W 3400W
Plug Type NEMA 5-15 NEMA 5-15 2xNEMA 5-15 2xNEMA 5-15 2xNEMA 5-15
Weight 295 lbs. 385 lbs. 455 lbs. 550 lbs. 625 lbs.
BUY NOW  BUY NOW BUY NOW BUY NOW BUY NOW

 

 

The Genesis of Medical Saunas

Unlike ordinary saunas, the Medical Sauna™ Series stands apart, meticulously designed by medical professionals. After scrutinizing various market offerings and finding them lacking in genuine health benefits, we collaborated with doctors, pain specialists, and cardiologists. Years of dedicated research culminated in a sauna that truly enhances your health by relieving pain, boosting cardiovascular health, strengthening your immune system, and detoxifying your body. Experience the pinnacle of therapeutic relaxation with the Medical Sauna™ Series.

Revolutionary Health Benefits Unveiled

Unlock the extraordinary potential of saunas with our unique Medical Sauna™. Crafted in consultation with top medical experts, our sauna delivers unparalleled health benefits, from pain relief and body detoxification to cardiovascular improvements and stress reduction. Each feature is purposefully selected for its medical efficacy, ensuring you receive the most comprehensive therapeutic experience.

Timeless Durability with Hemlock Construction

Many saunas on the market suffer from durability issues. Initially, they may perform well, but after a few months, they often start losing heat, a common problem for sauna owners. Durability is crucial because a good sauna should last over 10 years of continuous use. Why invest in a sauna that doesn't meet this standard?

Through extensive research, we've chosen natural hemlock for its exceptional medicinal and structural qualities. Hemlock hardens with age, making our saunas more durable over time. Additionally, its astringent properties help cleanse your skin, enhancing the detoxification benefits of Medical Saunas™. When you step into our hemlock saunas, you'll experience the invigorating natural wood aromas, leaving your skin feeling tightened and refreshed.

Medical Saunas give durable natural red cedar construction            medical sauna's 3 products based on documented research       Medical Saunas 3™: American-made, physician-endorsed saunas for optimal health.

Evidence-Based Excellence

At Home Gathering Collection we pride ourselves at partnering with Medical Saunas™ because they base their products on solid scientific research. Unlike competitors who rely on unsubstantiated claims, we ensure that all stated benefits are backed by documented studies. This commitment to authenticity guarantees that you receive a product that genuinely enhances your health, supported by credible research.

Uncompromising Quality Control

These saunas are meticulously designed, developed, and hand-assembled in the USA, ensuring unparalleled quality. By eliminating middlemen, complete control is maintained over the production process, delivering a flawless product directly from our Los Angeles factory to you. Invest in a Medical Sauna™ with confidence, knowing you are receiving the highest standard of craftsmanship and health benefits.

Superior Heating Efficiency With Rapid Internal Heating System

A crucial feature to consider in a sauna is its heating efficiency. Many saunas, as illustrated, only heat parts of your body and can take up to an hour to fully heat up. This reduces your time spent inside the sauna, leading to diminished healing and relaxation benefits, as well as higher energy bills, costing you more for less. That’s why Home Gathering Collection offers Medical Saunas™ equipped with the Rapid Internal Heating System™. This innovative system allows Medical Saunas™ to fully heat in just 40 minutes, unlike the average sauna that requires 90 minutes to 2 hours. This advanced heating system outperforms competitors, reaching the ideal temperature faster, ensuring you can use your sauna precisely when you need it.

Benefits of the Rapid Internal Heating System

An exceptional benefit of our Rapid Internal Heating System™ is its ability to significantly enhance endurance and fortify the immune system. Unlike other saunas that take 10-15 minutes to induce sweating, our sauna initiates sweating almost immediately. This rapid heating simulates the effects of a vigorous workout by quickly raising your internal body temperature. As a result, it not only boosts heat tolerance, leading to better athletic performance, but also stimulates the immune system, making it more effective at combating infections and diseases.

Regular use of our sauna actively improves your ability to withstand greater heat, leading to superior performance in the gym, on the trail, or in the field. A common issue among sauna users is the desire for a quick recovery, which many other saunas fail to provide due to inefficient heating systems. Our Rapid Internal Heating System™ meets the needs of both average users and intense athletes. It rapidly heats the Medical Sauna™ and your body, promoting faster blood flow to tired and strained muscles. This acceleration aids in quicker recovery and deeper relaxation. Our meticulously engineered heating system ensures your body feels completely at ease, leaving you thoroughly rejuvenated and renewed.

Optimal Hot/Cold Therapy

Harness the full benefits of hot/cold therapy with our efficient heating technology. Medical Sauna™ is designed to deliver rapid and effective heat, enabling you to achieve the perfect balance of muscle relaxation and flexibility. Embrace the superior health benefits of our state-of-the-art hot/cold therapy system.

Comprehensive Detoxification

While many saunas claim to eliminate certain toxins, they often overlook the most harmful ones. Regular use of a Medical Sauna™ effectively targets and eliminates dangerous toxins and impurities from your body. These toxins, commonly found in everyday substances such as BPA in household plastics, toxic heavy metals, phthalates in fast foods, and nicotine, pose significant health risks. Medical Saunas™ stand out as leaders in detoxification, ensuring thorough removal of these substances. By adhering to The Detox Routine™ and regularly using a Medical Sauna™, you can consistently open your pores, expel harmful toxins, and experience renewed energy and purification.

Consistent Comfort with Insulated Airflow

Say goodbye to temperature fluctuations with our expertly designed Insulated Airflow System. The insulation of a sauna is crucial as it ensures a stable internal temperature, which is equally important as the heating system itself. This innovation maintains a constant internal temperature, ensuring maximum health benefits and energy efficiency. This results in effortless temperature control and maximizes the health benefits derived from our Medical Sauna™.

Advanced 3D Heat Therapy

Exclusive to Medical Sauna™, our 3D Heat Therapy™ offers comprehensive therapeutic benefits. This cutting-edge technology penetrates deeply into your tissues, relieving muscle soreness, enhancing range of motion, and reducing pain. Rejuvenate your body from within with our unparalleled heat therapy.

Safe and Efficient Cool Down

Our Safe Cool Down System ensures your body transitions gradually after a sauna session, preventing health risks associated with sudden temperature changes. This thoughtful design promotes safe and effective cool down, protecting your well-being after every use.

Skin Rejuvenation and Cleansing

Only the heating technology in Medical Sauna™ can envelop your entire body, leaving your skin feeling rejuvenated and refreshed. This effect is achieved through the use of Natural Red Cedar wood and an advanced heating system, which together remove dead skin cells and open pores. The result is improved blood circulation near the skin's surface, promoting healing and revitalization. Just one session in a Medical Sauna™ can make your skin feel younger and renewed.

Medical Saunas™ go beyond mere relaxation, having been specifically designed to aid in healing. Developed with the expertise of numerous doctors and their combined 100+ years of experience, Medical Sauna™ offers numerous health benefits when used daily.

Experience Healing Luxury

More than just a tool for relaxation, Medical Sauna™ is a therapeutic haven designed by top medical professionals. With over 100 years of combined expertise, our team has engineered a product that delivers unmatched health benefits. Indulge in daily use and transform your well-being with the superior Medical Sauna™.

 

Benefits of Medical Sauna™


Product Specifications & Comparisons

custom1 spa custom2 spa custom3 spa custom4-5 spa custom6-9 spa
BUY NOW
 BUY NOW BUY NOW BUY NOW BUY NOW
Model: Medical 3™ Medical 4™ Medical 5™ Medical 6™ Medical 7Plus™
Capacity 1 person 2 people 3 People 4 People 4-6 People
Heaters 6 6 9 11 13
Hot/Cold
Cleansing System™		 ✔️ ✔️ ✔️ ✔️ ✔️
Detox Routine™ ✔️ ✔️ ✔️ ✔️ ✔️
Insulated Airflow
System™		 ✔️ ✔️ ✔️ ✔️ ✔️
3D Heat Therapy™ ✔️ ✔️ ✔️ ✔️ ✔️
Safe Cool Down
System™		 ✔️ ✔️ ✔️ ✔️ ✔️
Skin Rejuvenation
Cleansing System™		 ✔️ ✔️ ✔️ ✔️ ✔️
Natural Hemlock
Wooden Construction		 ✔️ ✔️ ✔️ ✔️ ✔️
Simple Touch LED
Control Panel™		 ✔️ ✔️ ✔️ ✔️ ✔️
Clasp-together Assembly ✔️ ✔️ ✔️ ✔️ ✔️
Roof Vent ✔️ ✔️ ✔️ ✔️ ✔️
Tempered Glass Door ✔️ ✔️ ✔️ ✔️ ✔️
Speaker System with
MP3 Connection		 ✔️ ✔️ ✔️ ✔️ ✔️
Rapid Internal
Heating System™		 ✔️ ✔️ ✔️ ✔️
Energy Efficient
Heating System™		 ✔️ ✔️ ✔️ ✔️
Full Spectrum Heaters™ ✔️ ✔️ ✔️ ✔️
Bluetooth Functionality ✔️ ✔️ ✔️ ✔️
Mood Lighting™ ✔️ ✔️ ✔️ ✔️
3D Surround Heat with
2 Front Heaters		   ✔️ ✔️ ✔️
Chromatic Therapy
System™		   ✔️ ✔️ ✔️
Deep Bench Seating for
Extra Comfort 		  ✔️ ✔️ ✔️
Interior Reading
Light System™		   ✔️ ✔️ ✔️
Silent Heating System™   ✔️ ✔️ ✔️
Long enough to lay down   ✔️ ✔️
Color Light Therapy to
naturally improve your skin		   ✔️ ✔️
Ultra Full Spectrum Heaters™
that heats up 2X Faster		 ✔️ ✔️
Extra-Energy Efficient:
15%Thicker Glass &
Wood Panels		 ✔️ ✔️
Built-in Backrest
for ease of use		 ✔️ ✔️
Audio Theater System™ ✔️
Omni-Directional Heating™ ✔️
Executive Corner Unit Design ✔️
Extra-Insulated
Airflow System™		 ✔️
Extra-Rapid Internal
Heating System™		 ✔️
Interior Dimensions
(WDH)		 (WDH):
36″ x 32″ x 66.5″		 (WDH):
44″ x 38″ x 69″		 (WDH):
57″ x 37″ x 69″		 (WDH):
67″ x 44″ x 69″		 (WDH):
62″ x 62″ x 69″
Exterior Dimensions
(WDH)		 (WDH):
39″ x 36″ x 73"		 (WDH):
48″ x 42″ x 75″		 (WDH):
63″ x 42″ x 75″		 (WDH):
71″ x 48″ x 77″		 (WDH):
66″ x 66″ x 77″
Operating Voltage 120V/15amp 120V/15amp 120V/30amp 120V/30amp 120V/30amp
Watts 1500W 1700W 2600W 3100W 3400W
Plug Type NEMA 5-15 NEMA 5-15 2xNEMA 5-15 2xNEMA 5-15 2xNEMA 5-15
Weight 295 lbs. 385 lbs. 455 lbs. 550 lbs. 625 lbs.
BUY NOW  BUY NOW BUY NOW BUY NOW BUY NOW

 

 

Free Shipping Eligibility

Products valued at $1000 and above qualify for FREE Shipping (Does not apply to Pizza Ovens). Products priced at $999 and below may incur additional shipping charges.

Delivery Service

Free freight delivery is provided for CURBSIDE delivery only. For White Glove delivery service, including room of choice and assembly, additional charges apply. Please contact us at sales@homegatheringcollection.com for White Glove delivery options.

Order Confirmation

Upon placing your order, you'll receive a confirmation email indicating that we've received your order and pre-authorized your credit card for the purchase.

Non-Made to Order Products

If a product is on back order or unavailable, we'll cancel the pre-authorization and contact you via email to discuss alternative arrangements. If products are available for immediate shipment (within 1-3 business days), we'll process the charges and prepare your order for shipment.

Made to Order Products

For made-to-order products, we confirm processing, manufacturing, and shipping time-frames with our vendors upon order receipt. After processing charges, we'll provide you with a delivery ETA and prepare your order for shipment. Please note that made-to-order goods and custom features are non-returnable.

Note: There are no returns on made-to-order goods. No returns on custom features, NO EXCEPTIONS.


If a product is delivered incorrectly, it is the recipients responsibility to notify Home Gathering Collection within 24 hours. Home Gathering Collection is not responsible for incorrect or damaged packages and shipments 24 hours after they have been received.

Order Shipment

Products available for immediate shipment typically leave the warehouse for shipping within 1-3 business days via UPS, FedEx, or Freight Delivery, depending on size and availability.

  • Handling Time is approximately 1-3 business days
  • Transit Time is approximately 3-7 business days

Express shipping options are not available due to product size constraints. We will send you shipping and tracking information within 24 hours of your order leaving the warehouse.

International Orders

Our products are tailored for the United States market and may not meet other countries' electrical system standards. Shipping is typically limited to the lower 48 states of the US. For shipments to Alaska, Hawaii, or international destinations, please contact us for a customized shipping quote.

We cannot ship to P.O. Boxes or military APO/FPO addresses at this time.

Estimated Time of Arrival

Products that are ready for shipping may require a handling time of 1-3 business days. Once handling is complete transit times will be approximately 3-7 business days. Some orders may take 2-16 weeks for end-to-end delivery. If the delivery time frame exceeds the advertised range, our customer service team will contact you for confirmation. We'll communicate any expedited delivery options during checkout.

Covid-19 Notice

Due to Covid-19, larger items and non-essentials may experience additional delays of several business days. This notice supersedes other notices herein.

Back-Ordered Items

Although we make every effort to ensure that all items shown on our website are in stock or show the item as marked as "Back-Ordered", occasionally an item may be ordered while being ordered by another shopper. In the event of a back-ordered item, we'll promptly notify you of the situation and provide options for waiting, splitting the shipment, selecting a replacement, or canceling the item.

Lost or Damaged Packages

Upon receipt of your delivery, we strongly advise inspecting the packaging of your item(s) for any signs of damage. In the event of significant damages, particularly those indicating mishandling such as forklift damage, we recommend refusing delivery and contacting us immediately, within 24 hours. For minor damages, it's essential to note these on the delivery slip before signing for acceptance.

Should you fail to note damages on the delivery receipt or contact us within the stipulated 24-hour period after delivery, you implicitly accept the product's condition as is, thereby rendering yourself ineligible for return, refund, or exchange. It's crucial to understand that failure to contact us within the specified time-frame may affect the manufacturer's willingness to provide replacement parts or support.

For prompt resolution of issues related to damaged packages or missing items from your order, please contact us immediately within 24 hours at (877) 245-9242. We strongly recommend sending a follow-up email from the email associated with your Home Gathering Collection online account or purchase for your safety and records.

In the event that the incorrect product is delivered or the product you ordered arrives defective or damaged due to carrier mishandling, Home Gathering Collection assumes responsibility for the return shipping costs to ensure your receipt of a replacement item.

Rest assured, our team is dedicated to addressing any concerns regarding lost or damaged packages swiftly and efficiently. Your satisfaction and peace of mind are our top priorities.

Freight Shipping

For items classified as large or heavy, expect items to be shipped from the warehouse within 1-3 business days if the product is in stock. Expect transit times to be approximately 3-7 business days. Some regular and made-to-order items may require a longer processing time, ranging from 2 to 16 weeks end-to-end, contingent upon the specific product.

Our free freight shipping service extends to most physical addresses within the contiguous United States, with the exception of P.O. Boxes. This service entails curbside delivery only. Please allow extra time for delivery to remote addresses.

Upon scheduling delivery, the freight carrier will coordinate with you and lower the package to the ground at the curbside, typically at the end of your driveway. It's important to note that additional services, such as placement inside the home or package material removal, are not included but may be at the discretion of the delivery driver.

To ensure a smooth delivery process, please ensure someone is present to receive the package and sign for it upon arrival. It's recommended to have additional assistance available, especially for larger or heavier items.

The freight carrier will make attempts to contact you using the phone number provided with your order to arrange delivery. It's essential to verify the accuracy of your phone number to facilitate communication. In the event that the carrier is unable to reach you or schedule delivery, the item may be returned to us. Should this occur, you will be responsible for the return shipping fees, which will be deducted from any applicable refund amount.

Please note that once the item has been shipped, requests for delayed shipping are prohibited. Any such requests will result in the item being returned to us, with associated return shipping fees deducted from the refunded amount.

Rest assured, our freight shipping process is designed to prioritize efficiency and convenience while ensuring the safe delivery of your items. Should you have any questions or concerns regarding freight shipping, our dedicated customer service team is here to assist you.

Delivery Notice

Inspect packages before signing for delivery, especially for damaged items.

At Home Gathering Collection, we stand behind the quality of our products, but we understand that preferences can change. That's why we offer a 30-day return window for items that are NOT Custom or Made to Order products.

General Return Policy

Our general return policy is that we do accept returns of defective and non-defective products that are not Custom or Made-to-Order products. To initiate a return, please ensure that you contact us within (24 hours) of your order. Once we reply with an approval and a designated warehouse address the item must arrive at the designated warehouse within 30 days from the date of receipt or pickup of your order. We will help the customer with potential return methods and deduct the shipping costs from the refund if we set up the return but it is ultimately the customer’s responsibility obtain a return label and to return the item using any method that will allow for the product to return within the 30 day window. Return methods may be mail, freight, Fed-Ex, UPS, others, or self-carry to drop-off at a drop-off location. The item must be in unused condition and in its original packaging. Items that have been used are not eligible for a refund. Items returned in something other than the original packaging will be subject to a restocking fee or might be considered ineligible for a refund - this is up to the discretion of store management/ownership. Failure to provide notice within (24 hours) and arrival of the returned product within 30 days will result in the forfeiture of a refund. Our General Return Policy does not apply to: Pizza Ovens, Smokers, Video/TV Walls, Custom-Products, and Made to Order Products. — these items require special consideration and coordination with a Home Gathering Collection Support Team Member.

Please note, customers are responsible for covering the return shipping and restocking costs for returned items. Once the returned item(s) are received and inspected at the warehouse, we will notify you via email regarding the return payment process.

*Important: To qualify for a refund, returned items must be in "Like New" condition, including all original packaging and accessories, with no visible signs of wear. Items showing wear or damage due to use will not be accepted for a refund.

If you wish to return your order, please email us at sales@homegatheringcollection.com with your order number for assistance and we'll provide detailed return instructions. We strive to simplify the process for you.

NOTE: Please be aware that items approved for return will incur a restocking fee of up to 30% + return shipping costs.

 

Custom & Made-to-Order Return Policy

Custom and made-to-order products including but not limited to Prefabricated BBQ Islands, all BBQ Grills, Chicago Brick Oven Pizza Ovens, Yolo Televisions and Customized Cushions, are subject to the following conditions:

  • There are no returns or cancellations on custom made/made-to-order products.
  • If your product is damaged, see the damages policy below.
  • Your warranty will guarantee you a fully functional and operational product.

If it is not clear whether your order is custom or made to order, please call us or email us at sales@homegatheringcollection.com.

All sales are final for Custom made and Made-to-order products.

 

Final Sale Item Policy

Some items are made or designated as a “Final Sale Item”. Any product that is made or designated as a “Final Sale Item” cannot be returned. All sales of this type are final. If a final sale item is damaged or missing any parts it will be treated as stated in the Damages section below.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-25 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@homegatheringcollection.com, or give us a call at 877-245-9242.

 

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item. Our general policy is that we do not accept exchanges. For a potential exception review process, you may contact us at sales@homegatheringcollection.com. Please Note that approvals of this type are not a common practice.

 

General Cancellations (Before Order Ships)

If you need to cancel an order, we understand, and we're here to assist you promptly. Please contact our customer service team within (24 hours) to initiate the cancellation process before your order leaves the warehouse to avoid unnecessary return shipping fees.

Orders that are canceled before shipment may incur additional charges. However, if an order has already been shipped, it will be subject to our 30-day return policy upon receipt. In such cases, return shipping costs will apply. Custom and Made-to-Order products do not qualify for General Cancellation. (Custom & Made-to-Order brands include: Chicago Brick Oven, Fogher, Brabura, YOLO TVs, Etc.)

 

Cancellations of Custom Orders

It's important to note that Custom and Made-to-Order products cannot be canceled or refunded as these products are crafted, and put into production specifically for your order’s specifications. Custom and Made-to-Order products are strictly non-refundable. (Custom & Made-to-Order brands include: Chicago Brick Oven, Fogher, Brabura, YOLO TVs, Etc.)

All sales are final for Custom made and Made-to-order products.

Our team is dedicated to providing assistance and minimizing any inconvenience for our valued customers. If you have any questions or require further clarification regarding our cancellation policy, please don't hesitate to reach out to us at sales@homegatheringcollection.com. We're here to help make your shopping experience with us as hassle-free as possible.

 

Damages

If your product arrives damaged, please make a note of it immediately within (24 hours) when signing for delivery and send photos to sales@homegatheringcollection.com on the day of delivery. We will only cover the shipping costs for returning defective, damaged, or incorrect merchandise.

Retain all original packaging for items to be returned. All returns must be authorized by our customer service department before processing. We are committed to ensuring you receive undamaged products promptly. Products damaged after use are non-refundable unless covered under warranty.

Failure to report damages within (24 hours) of delivery implies acceptance of the product's condition as is, rendering you ineligible for return, refund, or exchange. We cannot guarantee manufacturer coverage for replacement parts if damages are not reported within (24 hours).

 

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact sales@homegatheringcollection.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

 

Additional Return Policy Notes:

  • "Made to Order" products and certified pre-owned or used items are non-returnable and non-refundable.
  • Orders intended for one-time or temporary use, such as those for trade shows or conferences, are not eligible for return.
  • Final Sale items are sold as is and are exempt from regular store policy, covered only by the manufacturer’s Limited Warranty. No exceptions will be made for Final Sale items.

We value your satisfaction and strive to ensure a seamless shopping experience. If you have any questions or concerns regarding our return policy, please feel free to contact us.